> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finalsay-hitl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

# Glossary

## Active workspace

The workspace currently selected in the **web dashboard** or **mobile app**. Invites, member lists, and many agent actions apply to this workspace until you **switch workspace**.

## Approval Inbox

The home-style screen (mobile) or equivalent **Approvals** area (web) that lists your agents and how much **pending** work each has. You can search and filter to focus on agents that need attention.

## Workspace

A shared space for your organization. Agents and API keys belong to a workspace. Users are **owners** or **members**.

## Invite token

A secret string (or link-derived token) from a workspace **invite** that lets you **join** that workspace when pasted into the app’s join flow.

## Agent

A logical automation that can raise **approval requests**. Each agent has an **Agent ID** used in API calls. You manage agents in the **web dashboard** and/or **mobile app**, depending on your workflow.

## Approval request

A single question with context and options (and an expiry). The create response includes an external **`request_id`** (yours if you sent one, otherwise server-generated) for polling and correlation.

## Subscriber

A workspace member who can receive **push notifications** when new approvals are created for a given agent. Configured per agent in the app (mobile push; web may show approvals without push).

## Workspace API key

A secret key used with `X-Api-Key` together with `X-Agent-Id`. Generated by a workspace **owner**; shown in plain text only once when created (from the **web dashboard** or **mobile app**).

## Callback vs polling

* **Callback** — You provide a URL when creating the request; the service **POSTs** JSON to it when the approval is **resolved** (including timeout expiry). The body matches **`GET /v1/approvals/:requestId/result`** for a resolved request. See [Callback webhooks](../api-reference/agent#callback-webhooks).
* **Polling** — Your automation repeatedly calls `GET /v1/approvals/:requestId/result` until the `status` is no longer `pending`.

## Result delivery status

On metadata (`GET /v1/approvals/:requestId`), **`result_delivery_status`** tracks whether a **callback** completed successfully (`delivered`), failed after retries (`failed`), or is not applicable / still polling (`pending`). See [Result delivery fields](../api-reference/agent#result-delivery-fields).

## Timeout

Each request expires after the configured time. Behavior when time runs out depends on the **timeout mode** (for example, no action vs a predefined instruction).